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Elements and Performance Criteria

1. Prepare for basin service.
   • Confirm service to be provided with client or supervising hairdresser or barber.
   • Select and apply wraps and towels to suit service and ensure client protection and safety.
   • Brush or comb through hair, note length and visually examine hair and scalp condition.
   • Identify any unusual scalp conditions and seek direction from supervisor.
   • Position client neck and head to ensure access to hair, scalp, forehead and nape and maintain client comfort and safety.
   • Throughout service, minimise product waste and use water resources efficiently.
2. Shampoo and condition hair.
   • Select shampoo and treatment products, according to hair and scalp type and condition, seeking advice as required.
   • Adjust water temperature, flow and direction to suit client hair and stage in the service.
   • Distribute shampoo evenly over hair and scalp using massage techniques.
   • Rinse hair thoroughly to leave free of shampoo and squeeze out excess water.
   • Apply, process and remove treatment products according to product instructions.
   • Absorb excess water with towels and use large wide-tooth comb to untangle hair from underneath and from ends to roots.
3. Remove processed colour products from hair.
   • Use tepid water and massage techniques to emulsify processed product over hair, scalp, forehead and nape.
   • Rinse hair and scalp thoroughly and evenly using tepid water to remove residual product.
   • Apply and rinse shampoo once or twice according to product and supervisor instructions.
   • Apply and remove post-treatment products according to product and supervisor instructions.
   • Absorb excess water with towels and remove any colour stain on client forehead, nape or hairline.
   • Use large wide-tooth comb to gently untangle hair from underneath and from ends to roots.
4. Remove processed foils from hair.
   • Confirm, with supervisor, order and method of foils removal.
   • Use tepid water to emulsify and rinse non-foiled, coloured hair with minimal disturbance to position of foils.
   • Loosen foils, gently rinse and remove product in foil using tepid water and avoiding stretch or damage to hair.
   • Apply and remove post-treatment products according to product and supervisor instructions.
   • Absorb excess water with towels and remove any colour stain on client forehead, nape or hairline.
   • Use large wide-tooth comb to gently untangle hair from underneath and from ends to roots.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate health, safety and hygiene practices and procedures into day-to-day basin services work functions across four, three hour work periods

across those work periods, cumulatively, provide the following services:

pre-service shampoo and conditioning

colour product removal

bleach product removal

foils and colour product removal

application of post colour treatment conditioners

across the work periods, cumulatively use these head massage techniques when shampooing and conditioning:

effleurage

petrissage

tapotement.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

visual characteristics of normal and abnormal hair and scalp conditions

organisation's basin service products and treatments range:

product purpose

action on the hair

application instructions

processing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

basic aspects of local government, state or territory health regulations for hygiene and infection control at the basin services area

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gown and towels to protect client clothes

avoiding product contact with eyes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for providing basin services, with particular emphasis on:

using correct posture to avoid fatigue and injury

avoiding product contact with operator eyes

preventing cross-transmission of infection during customer contact

minimising product wastage

water efficiency

waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other waste.

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